Newco S.A., Spain
Business Challenge
As one of largest ground handling companies in Spain Newco daily dispatches more than 2500 employees to tasks and jobs in connection with an average of 375 flights and 45.000 passengers which are handled on a daily basis.
Most of the jobs are highly dependent on the ever changing flight tables.
On top of this the rosters have to comply with common work time rules and union agreements and still provide a high level of service to customers and partners.
Solution
-
Rostering for 2500 people in the two major airports in Spain
- Madrid
- Barcelona
- Import of flight schedule as basis for calculation of demands
- Specification of demand with 0,5 hours resolution
- Online update of employee attendance based on data from punch clock terminals
Result
- Smooth and agile rostering which goes hand in hand with short notice of changes to demands
- Demand driven rostering which provides a high service level to customers and partners
- Online information on resource utilization
- Online information on effectiveness
By implementing PDC StaffPlan we have remarkably reduced the time we used for making rosters.
Previously we were dependent on 3 systems whereas we now only need one.
Our employees are more satisfied now that the planners are able on the fly to see if vacation can be granted.
The system has ended previous discussions on whether or not the rosters complied with collective agreements –now we know for sure that we don’t violate the agreements.
Last but not least Prolog Development Center was chosen as we needed a short and fast implementation. A choice that has proven right.
Fernando Vivas, IT-manager Newco