Speech recognition

Dansk versionDialog based services

Speech is our natural way to communicate

The telephone is probably the most important communication tool for interaction with customers. Most customers prefer to phone and talk directly with a person in the company when they need a service or the like. If they can not talk directly with the company, at least they want effective and user-friendly self service facilities.

When calling for service, customers too often get disappointed. Instead of getting quick, effective and qualified service, they are met by long waiting times, lengthy spoken messages and touch-tone alternatives. No doubt that this is irritating for the customer and gives the company a lot of bad will.

With speech based solutions you can avoid many of these problems.

Why choose speech technology?

  • New ways of automation
  • More user friendly
  • Suitable for mobile telephony - and while driving your car
  • Higher degree of self service
  • Faster and more flexible than traditional IVR services
  • Synthetic voices are speaker independent and provides greater consistency