CMC is a system that supports the making and administration process of the IATA Standard Handling Agreement for an Airline or a Ground Service provider.
Both Airlines and Ground Service providers handle many contracts, often with specified annexes for each airport. This means hundreds of contract pages need to be administered and updated frequently, often for every new season. It can be difficult to ensure that staff in each airport have access to the correct version of current contract specifications.
So it is important to have an effective tool to make and to maintain contracts, as well as to provide an overview of contract status, time for renewal, etc. At the same time, management requires an overview of the economic aspects per customer and site, to secure sufficient resources and make assessments for the budgeting of income and costs.
All this is accomplished with CMC, which is now available in line with the new 2008 standard.
CMC means efficient, simple contract making: just a few mouse clicks and the contract is ready for approval.
Contracts are constructed using a set of standard phrases and always in compliance with standards. This means that contracts can be created during customer negotiations and the approval process can be made very simple without support of legal expertise.
Contract standardization ensures uniform contracts for each customer, with individual specification per airport. The contract can contain sales or purchase of services, and specify check types for line maintenance.
Company contract standards can be created, including IATA SHA 801 Annex B and IATP FORM-55, or special standards such as a de-icing.
When the contracts are approved, all stations can access the valid contract for their station. This supports quality management and makes it easy to decide if a provided service is included in the agreement, or if it should be invoiced separately as an extra service.
Management can easily overview the contracts and status for each customer, supplier, and airport. Renewal notices are issued before the expiry date of each contract, so renewal negotiations can be carried out in advance. This means Total Quality and effective management control.
CMC is also a tool for budgeting and profitability analysis. The analysis can be done per customer across airports or per airport across customers. The budget data can also be exported to Excel for further analysis and graphical presentations.
Easy access to ongoing contracts makes inquiries from Quality Assurance or other departments fast and precise.
CMC can handle multiple contract categories. CMC has built-in support for (but is not limited to):
In addition, users can define their own contract categories.